The Virtual Visit

The Virtual Visit is an alternative to a field visit, performed by our technicians to determine on the spot which is the best solution for your case. For example, if you have made a request for a connection to the electricity network, we can offer you a virtual visit instead of a physical inspection. You will talk to our operator and, with the help of your phone's camera, they will be able to see all the details needed to decide how the elements of the respective solution will be placed.

We can make a virtual visit only when it comes to simple cases – for example, a connection for a house, a power supplementation, meaning only in situations of low complexity, which will be determined by our colleagues. Therefore, the virtual visit cannot take place on request, but only after our evaluation, depending on the details of your case.

The virtual visit means a small effort on your side, ease of use, the comfort of providing the necessary information from a distance (and in a pandemic, this protects your health), in a very short time.

Currently, we offer virtual visits to residential and business customers who need simple connection solutions.

After accepting the virtual visit, you will receive an appointment confirmation email and a reminder email, when the meeting date is approaching. Of course, you have to be sure that on the date of the appointment you are at the address where you need our intervention.

It is necessary to have a smartphone (with Android operating system minimum version 6.0 or iOS minimum version 11) with a good internet connection. You don't need to install anything on your phone. Shortly before the online meeting, you will receive an SMS from Rețele Electrice with a link. When you will access the link, after accepting the terms and conditions of use and allowing access to the location, microphone, and camera, you will connect to the virtual meeting. 

A few tips: make sure you have your phone charged, a good internet connection, and, recommended, headphones with a microphone, for jam-free communication.

During the virtual visit, you will lead our controller in the field, wherever he needs in order to decide the location of certain devices or routes necessary for the respective solution in your case. The controller can, with the help of the application, take pictures of the locations and can send them to you later. If you need to photograph a meter, for example, it will extract the information about the series and other data directly from the picture using OCR technology, without the need for help from your side.

During the visit, the controller writes down all the necessary information and then sends you, by e-mail, a report of the visit. Once this virtual inspection is performed, the technical process (for connection, for example) goes on.

If you are unable to join the video meeting (if you are no longer available or do not have a good internet connection at that time), we will contact you for rescheduling. You can also write to us by filling in the form on the Contact page to request a rescheduling.